Lettings Services

Expert advice delivered with a Professional Service

As qualified professionals, all our clients are re-assured of our commitment to professionalism, attention to detail and reliability of service.

Letting Agents in Romford

We have a personal and bespoke approach to letting your property. Our concept is simple; to provide you with a dedicated Personal Relationship Manager to guide you through every stage of the process, from marketing to moving.

Our team is formed of exceptional people, who will do exceptional things, every day. Above all, we believe in total transparency and an openness and honesty not normally associated with the industry.

Letting Services in Romford

We provide a truly personal lettings service for every client, by developing a close working relationship that goes way beyond conventional estate agency, whether you’re a single home landlord or you have a complex investment portfolio.

Our service is specifically designed to take the stress, hassle and confusion out of the lettings process. From finding the best possible quality of tenant, to creating tenancy agreements, to the ongoing maintenance of your property, we provide a comprehensive and seamless service.

Underpinning this is a fully integrated accounting and management system, using our online portal, CS Portal. We can ensure a safe, tight control of finances, efficient collection of rent and management of tenancy renewals, compliance inspections and maintenance schedules.

Full Property Management in Romford

Conventional Letting – Fully Managed

This service is suitable for the landlord that has limited time to manage their property but is prepared to accept greater financial risk. We can manage all aspect of the tenancy same as we would with guaranteed rent. The difference is that we do not provide the landlord with guaranteed rental payments and landlords carry the cost of unreliable tenants, void periods and legal costs.

We will provide more transparency than ever before to give our customers privileged access to as much information as possible. From viewings booked and feedback to offers made and contracts signed, you will deal with an experienced property professional to guide and advise you at every stage.

What We Do

Once we’ve agreed to a rent level, we find a suitable tenant. In order to do this we advertise the property and conduct accompanied viewings.

We source the essential professional references, arrange the tenancy agreement, check the tenants into the property and collect the rent each month on the landlord’s behalf.

We create a thorough record of condition of the property and its contents, taking photographs throughout.

We act as the tenant’s point of contact. When repair or maintenance issues arise, we contact the landlord who can choose to address the problems themselves or resolve it using a local contractor.

In this event, we provide the landlord with copy of the invoice and deduct the amount from the next monthly rental payment.

We carry out regular property inspections making a report of each inspection. If requested by landlord we can forward a copy of the inspection.

However much we try to avoid this, sometimes it is necessary to take legal action against a tenant. Should the situation arise, we can help serve notices on the tenant and liaise with your solicitor if necessary.

Unlike the Guaranteed Rent service, all court costs, solicitors fees and any rent losses are the responsibility of the landlord.

There is a set-up fee for preparing the tenant selection, referencing, agreements and the full property inventory.

This fee is payable each time a new tenant moves in and is deducted from the first month’s rental payment, along with the monthly commission.

Have you ever called your estate agent only to be greeted by a different person each time? Have you ever tried to sell or let your home but never get to deal with the person who first came to see you? We believe that personal relationships should be at the heart of everything we do – you are trusting that person to deal with your most valued asset so it’s important that you choose someone who understands your needs, your motivations and who will have your best interests at heart.

That’s why at Charles Stratton you will have a dedicated Personal Relationship Manager. You are hiring the person, not just the company. They are experts in their field, fully trained and hand selected by us to offer honest, straight talking advice. No trainees, no junior staff, just real advice from real professionals. They will only handle a limited portfolio of homes to ensure that we never compromise on the quality of our service. They will be there for you whenever you need them, any time, from start to finish.


We are also a member of The Property Redress Scheme, which is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.

The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.

Our Members and consumers will both benefit from our simple three stage process to resolve the complaint:

  1. The Member will first be given an opportunity to resolve the complaint directly
  2. The Property Redress Scheme offers a mediation service
  3. The Property Redress Scheme Ombudsman will make a binding decision on the complaint

Charles Stratton Estate Agents has Client Money Protection in place with Propertymark. CMP is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It has long been a requirement for ARLA Propertymark members to have CMP and has been a legal requirement for all letting agents since 1 April 2019.

For further information regarding The Propertymark Conduct and Membership rules please refer to link:


Landlord Fees

Please find our fee’s attached below for landlord fee’s. Our fee’s are competitive and offer great value for a top level service; we have a very high client retention rate. For further information please contact us.

Tenant Fees

From 1 June 2019, the only payments that landlords or letting agents can charge to tenants in relation to new contracts are attached below.

Frequently Asked Questions

Ask us to let and manage your property and we’ll ask you to choose your service fee – FAIR? And because we are landlords too, we understand the rental market and therefore the subtle elements that sometimes gets neglected. Every landlord client is treated as an individual whose asset investment must be protected.

As qualified professionals,all our clients are re-assured of our commitment to professionalism, attention to detail and reliability of service. In other words, we are passionate about our business.

So if your preference is for introduction and vetting only service or maybe you’re only interested in lettings and full property management service, we have you covered. If you are an overseas landlord, it makes sense to unburden yourself with day-to-day management issues, especially with the ever changing regulations affecting overseas landlords. We are here to look after your interest. Talk to us.

Our clients expect nothing short of professional competence.

This is where we find, arrange viewings, select, vet and draw up contractual documents on behalf of the landlord client who wishes to take up the reins of day-to-day management of their property. Our duty ends as soon as contracts are signed by the moving in tenant, keys are signed for and funds are transferred into landlords account.

This is where the landlord does not want the stress of day-to-day management or dealing with tenants. They would instruct us to find, assess eligibility as well as take charge for overseeing the day-to-day management issues with their property. This process will involve the following:

  • Free Rental Market Appraisal and Lettings Advice
  • Free Advertising on Property Portals Below
  • All Suitable Prospects Will Have To Pass Our Affordability and Identity Checks
  • Prepare Household Inventory (*applicable fee payable on instruction)
  • Obtain Applicable Safety Checks (*applicable fee payable on instruction)
  • Prepare Appropriate Tenancy Agreement
  • Hand Over Keys To Tenant & Retain Management Keys
  • Notify Relevant Utility Providers of Change of Occupancy
  • Arrange Rental Payment to elected Landlord Client’s acct.
  • Monthly Rental Payment Statements To Landlord’s Address
  • Three Monthly Property Inspections To Ascertain Condition of Property
  • Carry out Repairs With Landlord’s Consent Where Necessary
  • 3rd Party Rent Protection Facility (*applicable fee payable on instruction)
  • Serve Required Notices Where Applicable

This is where the landlord instructs us to arrange rent collection service from the tenant and remit payment to elected rental account less agreed processing fee.

Send Monthly Rental Payment Statements To Landlord’s Address

Interested in letting your property?

Get in touch with us and we can help you