Why do estate agents have such a bad reputation?

Why is it so hard to find an agent that gives you the service you deserve?

The fact is most agents allow sales targets to override customer service, to them you are just a property not a person; they don’t see themselves as part of a customer service industry.

We are different. We believe that you, the customer should receive the best possible service – why should you compromise on that? We will offer a truly exceptional client experience from start to finish, working for you and with you.

Everything we do will be about our customers. Our culture, the way we communicate with you, our systems, processes and the attitude of our team, it’s all about you.

Our computer systems will allow you to be kept fully up to date with what’s happening, we won’t shy away from telling you the bad news as well as the good, no sugar coating, just open, honest communication. We will market your property in the best possible way, without shortcuts on cost or effort.

You’re hiring the person, not just the company.

Do you ever get frustrated with your agent because you can never get a straight answer?

Do you wish they would just talk to you like a real person?

Most agents struggle to be open and honest – we don’t want to be like most agents. We want your experience with Charles Stratton to be one of total transparency. We want you to know how we are working for you and why we make the recommendations we do.

Not everything you hear will be positive, but it will be constructive, which is why we won’t be secretive or bombard you with jargon. We will work together, talk openly, and respond to feedback. After all, we’re in this together. we will provide more transparency than ever before to give our customers privileged access to as much information as possible. From viewings booked and feedback provided, to offers made and contracts signed, it will all be there safe and secure.

Through our online portal ‘CS Portal’, you will be able to see details of everything associated with your home – viewings, offers and feedback – all there in black and white.

No masking, no clouding, complete transparency. We tell it how it is.

How can you make your property stand out from the crowd?

How do you make sure you get the best possible price?

Surprisingly, lots of agents still don’t have professional photographs or provide floor plans – do they really think that photos of a badly lit bedroom or a bathroom with the toilet seat up will create the best impression?

That’s why when it comes to marketing and exposure, it’s vital that your home appears in the right places in the right way – we concentrate on the things that make a difference.

We will make sure your property stands out; professional photos, 3D floor plans, an audio or film tour and real information – we will ask you to tell us what you love about your home, what you might change, the best local deli down the road or the lovely neighbour a few doors down.

You will give us your input into how we market your home; after all, you know it best.

We have a personal and bespoke approach to selling or letting your home in Havering, Essex and Thurrock. Our concept is simple; to provide you with a dedicated Personal Relationship Manager to guide you through every stage of the process, from marketing to moving. They will handle a limited portfolio, thereby making sure their clients are always treated with respect and courtesy. We will challenge the perceptions that people have of estate agents by showing that we can be honest, and straight talking. We will only employ exceptional people, who will do exceptional things, every day. Above all, we believe in total transparency and an openness and honesty not normally associated with the industry.